Terms of Service

Overview

This website is operated by Guestlist Inc. (hereinafter referred to as "we", "us", or "our"). Any references to "the Company," "we," or "our" within this site refer to Guestlist Inc.
We provide all information, tools, and services (hereinafter collectively referred to as the "Services") through this website under the condition that users agree to these Terms of Service, as well as all other conditions, policies, and notices posted on this site.

Please read these Terms of Service in full before accessing or using this website.
By accessing or using this website, you are deemed to have read, understood, and agreed to be bound by these Terms of Service and any additional terms and policies referenced within or linked from these Terms, regardless of whether you are registered as a member of this site.

If you do not agree to all of these Terms of Service, you may not access or use this website or the Services provided.

These Terms of Service also apply to any new features or tools added to the current online store. The latest version of the Terms of Service can be reviewed at any time on this page.
We reserve the right to update, modify, or replace these Terms of Service as necessary without prior notice.
Please review this page regularly. Continued use or browsing of the website after changes have been posted constitutes your acceptance of those changes.

 

Chapter 1: Scope and Modification of These Terms

Article 1.1 (Scope of Application of These Terms)

These Terms apply to all customers defined in Article 2.1 who use this website. By using our website, customers are deemed to have agreed to these Terms.

 

Article 1.2 (Amendment of the Terms)

1.These Terms may be revised, with new provisions added or existing ones amended, at our sole discretion without prior consent from customers, by notifying such changes through publication on our website or by any other method we deem appropriate. Such changes shall take effect after a notice period of no less than one month, as stated in the publication. However, corrections of typographical errors, formatting adjustments, or other changes that do not reduce or eliminate our obligations under the service agreement or reduce or eliminate customer rights, or impose additional obligations on customers, shall become effective immediately upon such notification.

2.After the revision of these Terms and Conditions, customers shall be bound solely by the revised Terms.

 

Chapter 2: Customers

Article 2.1 (Definition)

In these Terms, “Customer” refers to any individual who, having fully understood and agreed to the contents of these Terms, browses, searches, or uses the products, services, images, text, designs, logos, videos, programs, ideas, information, and other materials provided on our website (collectively referred to as “Content”), and may purchase such products or services. This definition also includes “Members” as defined in Chapter 3.

 

Article 2.2 (Handling of Customer Information)

1.Any personal information obtained by our company in connection with the use of our website shall be handled in accordance with our separately established “Privacy Policy”.

2.When a customer accesses our website, certain types of data about the customer (hereinafter referred to as “Access Data”) may be automatically collected. These types of data may include access logs, web beacons (also known as pixels), and cookies. Such data may remain on the customer’s computer and continue to be collected (please also refer to our “Cookie Policy” for details on Access Data).

 

Chapter 3: Members

Article 3.1 (Definition)

In these Terms of Use, “Member” refers to an individual customer who has agreed to all provisions of these Terms, applied for membership registration in accordance with the procedures prescribed by our company, and has been approved by us.

 

Article 3.2 (Membership Registration)

1.The membership registration procedure must be completed by the customer wishing to register as a member themselves, following the method specified by our website's membership registration page. Registration by proxy is strictly prohibited.

2.Our company may refuse registration or cancel an already completed registration without prior notice if the applicant falls under any of the following:

・Has been subject to cancellation or other disciplinary actions regarding membership registration due to violations of these Terms.
・The application contains false information.
・There are payment delays for products or services, long-term inability to receive products, unjustified requests for returns or exchanges, or other defaults.
・Engaged in acts prohibited under Article 5.3 (Prohibited Actions) of these Terms.
・Otherwise violated these Terms or related regulations.

3.Even if a membership registration is canceled, the member in question shall not be exempt from any payment obligations or other responsibilities under these Terms that have already arisen through the use of our website.

 

Article 3.3 (Changes to Registered Information)

1.In the event of any changes to the registered membership information, the member shall promptly update the relevant registration details.

2.If the member fails to make the changes set forth in the preceding paragraph, the Company will handle matters based on the existing registered information, and shall not be held liable for any damages incurred as a result.

 

Article 3.4 (Management of Login ID and Password)

1.The registered login ID and password shall be used exclusively by the registered member, who shall be solely responsible for their management. Members shall not transfer, assign, lend, disclose, or leak their login information to any third party.

2.The Company shall not be liable for any damages arising from negligence in use or unauthorized use by a third party of the member’s login ID, password, credit card number, or any other information related to payment authentication.

 

Article 3.5 (User ID Deletion)

If you wish to delete your user ID, please contact GUESTLIST TOKYO Customer Support by email at email@guestlist-tokyo.jp. Your user ID will be deleted within 5 business days.

 

Article 3.6 (Member-Exclusive Content)

1.Our company may, at its sole discretion, provide member-exclusive content such as points awarded with product purchases or other benefits limited to members. The details of such content will be posted on our platform.

2.The content described in the preceding paragraph may be added, changed, or discontinued in accordance with Article 1.2 (Amendments to These Terms and Conditions).

 

Chapter 4 Purchase of Products

Article 4.1 (Purchase of Products)

1.Customers shall apply to purchase products using our website in accordance with these Terms and Conditions.

2.A sales contract for the relevant product shall be deemed concluded when the acceptance process of the application in the preceding paragraph is completed by our company, an order confirmation email is sent to the customer, and subsequently, a shipping completion email is sent to the customer.

3.Notwithstanding the provisions of the preceding paragraph, if there is fraudulent or inappropriate conduct related to the use of our website, or if there is a violation of these Terms and Conditions, our company may cancel, revoke, or take other appropriate measures regarding the sales contract.

4.The purchase application must be made by the customer personally. It is prohibited for a third party to act as a proxy for the customer or to purchase products using the customer's name.

5.Delivery destinations for products via our website are limited to countries and regions designated by our company as sales areas.

 

Article 4.2 (Payment)

1.The total amount payable on our website consists solely of the product purchase price and shipping fees.

2.Depending on your country or region of residence, customs duties or value-added taxes may be incurred upon import. These fees are not included in the total amount payable on our website and must be paid separately by yourself.

3.If payment is made via credit card or other payment services, the member shall comply with the terms and conditions separately agreed upon between the member and the relevant credit card company or payment service provider. In the event of a dispute between the member and the credit card company or other provider, it shall be resolved between those parties, and we shall bear no responsibility whatsoever.

 

Article 4.3 (Returns, Cancellations, and Exchanges of Products)

Cancellations after an order has been completed, as well as returns or exchanges in the following cases, will be handled in accordance with the conditions specified in our “Return Policy”.
For details, please refer to the “Return Policy”.

 

Article 4.4 (Disclaimer Regarding Products and Our Website)

1.Product images and other images used on our website (collectively referred to as "Product Images") may slightly differ in color or size from the actual products due to display settings or other factors.

2.Except as provided in Article 4.3 (Returns, Cancellations, and Exchanges), we shall not be liable for any warranty or responsibility concerning the quality of products or Product Images, compatibility with other products, other defects, or any damages, losses, or disadvantages incurred by the member due to these.

3.Product purchases and related usage must be conducted at the member’s own discretion and responsibility. Even if we provide information or advice to the member, we shall not be liable for the content thereof.

4.Under no circumstances shall our total liability for any and all damages exceed the purchase price of the relevant product or service.

 

Article 4.5 (Ownership and Risk of Products)

1. Unless otherwise agreed between the Company and the Customer, ownership and risk (including liability for damages) of the products purchased through this website shall transfer to the Customer at the time the products are delivered to the delivery address specified by the Customer.

2. The Customer acknowledges and agrees in advance that the delivery of products may be delayed or become impossible due to force majeure beyond the Company's control (such as natural disasters, traffic conditions, or issues with shipping companies).
In the event that such delay or delivery failure becomes known, the Company shall promptly notify the Customer.

3. Unless otherwise agreed between the Company and the Customer, ownership of products returned in accordance with the Company’s return policy shall transfer to the Company at the time the products are delivered to the delivery address designated by the Company.
Until the products are delivered to the Company, the risk associated with the returned products shall be borne by the Customer, and any issues (such as loss or damage during return shipping) shall be resolved by the Customer at their own responsibility.

4. If the Customer returns a product for personal reasons without prior approval from the Company and such return does not fall within the scope of the return policy, ownership and risk of the product shall remain with the Customer.

 

Chapter 5 Use of Our Website

Article 5.1 (Costs Associated with Using Our Website)

All costs incurred in accessing our website—including but not limited to transportation fees, internet connection charges, and costs related to receiving email notifications—shall be borne by the customer.

 

Article 5.2 (Disclaimer)

1.While we strive to ensure that the information provided on our website is accurate and up-to-date, we do not guarantee its complete accuracy, safety, or usefulness. Customers shall use the information on our website at their own discretion and responsibility.

2.We are not responsible for any damage incurred by customers due to communication line failures or unauthorized modification of web pages. Additionally, we do not guarantee that emails or other content sent from our website are free of computer viruses or other harmful components.

3.Our website may contain links to other websites or resources, or third-party websites may link to ours. We do not accept any responsibility for the content, usage, or consequences of such external websites or resources (including but not limited to their legality, validity, accuracy, reliability, safety, currency, or completeness). If we reasonably determine that the linked website or resource is illegal or inappropriate for the management and operation of our site, we may remove the link without prior notice to the customer.

4.For the convenience of our customers, we may provide access to tools, services, software, or features provided by third parties (hereinafter referred to as “Third-Party Tools”).However, we make no warranties or guarantees whatsoever regarding the content, accuracy, usefulness, safety, availability, or any other aspect of such Third-Party Tools.We shall not be held liable for any damages arising from or in connection with the use of Third-Party Tools by customers or any other parties.Customers shall use such tools at their own risk after reviewing and agreeing to the respective terms of service and privacy policies provided by the third parties.

5.We are not liable for any direct or indirect damages, losses, or disadvantages incurred by customers due to temporary suspension, discontinuation, or changes to our website in the following cases:
 ・When it is necessary to suspend the system for maintenance or inspection
 ・When we are unable to receive proper service from telecommunications providers, carriers, or internet service providers
 ・When technically unavoidable issues occur
 ・When natural disasters such as fire, earthquake, flood, lightning, or heavy snow occur
 ・When social unrest such as war, civil disturbance, terrorism, riots, or protest arises
 ・When we otherwise deem it necessary to suspend the system due to unavoidable circumstances

6.We operate based on the information registered by the customer. We are not liable for any damages caused to the customer or any third party due to errors or inaccuracies in the registered information.

7.If a customer violates these Terms, or causes trouble, damage, or disputes with us or other members/customers through use of our website, the customer shall resolve such issues at their own expense and responsibility.

 

Article 5.4 (Copyrights, Trademarks, and Intellectual Property Rights)

1. All copyrights, trademarks of listed products, and other intellectual property rights of the content provided through our platform shall belong to our company or to third parties who have granted us permission to use them.
2. Regardless of purpose, any unauthorized reproduction, reprinting, or other secondary use of the content on our platform that is prohibited under domestic or international copyright laws will be subject to legal action, including injunctions and claims for damages incurred by our company.
3. If a dispute arises with a third party due to a violation of this article, the customer shall resolve such dispute at their own responsibility and expense, and our company shall not bear any liability.

 

Article 5.5 (User Submissions and Materials)

Any comments, reviews, ideas, images, or other submissions or materials (collectively, “Submissions”) that you provide to us—whether through this website, third-party tools, in writing, or by any other means—may be freely used, edited, published, or deleted by us at our sole discretion, without compensation or obligation to you.

You represent and warrant that your Submissions do not infringe upon any third party’s rights, including but not limited to copyrights, trademarks, privacy, personality, or other personal or proprietary rights, and that they do not violate any laws or public order and morals.

You agree that we are not responsible for any Submissions made by you or any third party, and you bear full responsibility for the content and accuracy of your own Submissions.

 

Chapter 6 Operation of Our Platform

Article 6.1 (Maintenance of Our Platform)

We may temporarily suspend or discontinue all or part of the provision of our platform without prior notice to customers in any of the following cases, in order to maintain the proper operation of our platform.
1.When performing regular or emergency maintenance of the system.
2.When operation of the system becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, or heavy snow.
3.When operation of the system becomes difficult due to social unrest such as war, civil war, terrorism, riots, or disturbances.
4.When operation of the system becomes difficult due to system failure, unauthorized access by a third party, or infection by a computer virus.
5.When a legitimate request is made by an administrative or judicial authority based on reasonable grounds.
6.When we otherwise determine that suspension or discontinuation of the system is unavoidably necessary.

 

Article 6.2 (Separate Consultation)

If any matters not stipulated in these Terms arise in relation to the use of our website, or if any doubts arise regarding the interpretation of these Terms, both our company and the customer shall resolve such matters through sincere consultation.

 

Article 6.3 (Disclaimer of Warranties and Limitation of Liability)

1.The Company does not guarantee that the Service will be uninterrupted, timely, secure, or error-free. The Company also makes no warranties regarding the accuracy or reliability of any results obtained from using the Service.

2.The Company may suspend or terminate the Service at any time without prior notice. Customers acknowledge and agree to use the Service at their own risk.

3.The Service and any products or services provided through the Service are offered "as is" and "as available," without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, durability, title, or non-infringement.

4.Neither the Company nor its affiliates shall be liable for any damages arising from the use of the Service or products purchased through the Service, including but not limited to direct, indirect, incidental, punitive, or consequential damages (such as loss of profits, revenue, savings, data, or replacement costs), regardless of the legal theory, whether contract, tort (including negligence), strict liability, or otherwise.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the Company’s liability shall be limited to the fullest extent permitted by applicable law.

 

Article 6.4 (Indemnification)

The Customer agrees to indemnify, defend, and hold harmless the Company and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) any violation by the Customer of these Terms of Use or any documents incorporated herein by reference, or (ii) any infringement of any law or third party rights by the Customer.

 

Article 6.5 (Severability)

If any provision of these Terms of Use is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions to the fullest extent permitted by applicable law.

 

Article 6.6 (Termination of the Agreement)

1.These Terms of Use shall remain in effect unless and until terminated by either the Customer or the Company. The Customer may terminate these Terms at any time by notifying the Company of their intention to cease use of the Service or by discontinuing use of the Website.

2.If the Customer breaches, or the Company reasonably determines that the Customer has breached, any provision of these Terms, the Company may immediately terminate the agreement without notice. In such case, the Customer shall remain liable for any unpaid amounts accrued up to the date of termination, and the Company may restrict or deny access to all or part of the Service.

3.If the Company determines that the Customer is an organized crime group, a member or associate thereof, or otherwise involved with antisocial forces, or has close ties with such entities, the Company may refuse membership registration or immediately terminate the agreement.

4.The Company may also refuse registration or terminate the agreement if it reasonably determines that the Customer’s registration is inappropriate for the operation or management of the Service.

5.In the event of termination of the agreement, if the Customer has any outstanding debts, all such debts shall become immediately due and payable, and the Customer shall forfeit the benefit of any grace period.

 

Article 6.7 (Entire Agreement)

The failure of the Company to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use, along with any policies or operating rules posted by the Company on this site or in respect to the Service, constitute the entire agreement and understanding between you and the Company and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

 

Article 6.8 (Governing Law)

These Terms of Use and any individual agreements relating to the services provided by our company to the customer shall be governed by and construed in accordance with the laws of Japan.

The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

 

Section 6.9 (Legal Effect)

These Terms of Use establish certain legal rights; however, depending on the mandatory laws of the state, province, region, Special Administrative Region (SAR), or country in which the Customer resides, additional rights or obligations may arise.
If any mandatory law applicable to the Customer does not permit certain rights or obligations set forth in these Terms, these Terms shall not alter the rights or obligations granted under the laws of the Customer’s place of residence.
However, in the event of any conflict between the applicable laws and these Terms, the Company reserves the right to terminate this agreement or, at its discretion, treat the transaction with the Customer as void from the outset.
The application of this Article is subject to the governing law stipulated in Article 6.8.

 

Supplementary Provision:
These Terms shall apply to all customers from July 1, 2025.

Contact for all inquiries regarding these Terms and our platform:
GUESTLIST TOKYO Customer Support
E-mail address:email@guestlist-tokyo.jp