Shopping Guide

【Payment Information】

Available Payment Methods
・Credit Card (Visa / Mastercard / American Express / JCB)

Credit card payments are limited to one-time payments only.
If you receive an error message, please contact your credit card company directly.

Please note that we cannot change the payment method after the order has been completed.

【Order Cancellation】

You cannot cancel your order by yourself.
Please contact our customer support at the following address:
E-mail address: email@guestlist-tokyo.jp

Please note that we are unable to accept cancellations once the shipment has been arranged.
Kindly make sure to review your order carefully before completing the purchase.

【Account Registration & Member Information】

Creating an account before shopping allows you to skip entering your shipping address and other details each time you make a purchase.
Before registering, please read and agree to our [Terms of Use] and [Privacy Policy].

Our site uses a one-time password (OTP) system sent to your registered email address, rather than a password set by you.
This means you don’t need to manage or worry about forgetting your login password.

If you wish to delete your account, please contact our customer support at:
E-mail address: email@guestlist-tokyo.jp
Our customer support team will get back to you by email in due course.
Please note that after your account is deleted, we will retain your data for a limited time in a form that cannot be used to identify you personally.

【Combining Orders into a Single Shipment】

We cannot consolidate items from separate orders into one shipment.
If you wish to combine your orders, please cancel your existing orders and place a new, single order.
For assistance, contact our Customer Support:
E-mail:email@guestlist-tokyo.jp
Please note that we cannot accept cancellation requests after shipping arrangements have been made.